Welcome to the Share IT website (“Site”). Share IT respects your privacy and is committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, process, and disclose your personal information when you access or use our Site, as well as your rights regarding such information.

By continuing to access or use the Site, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Notice.

Privacy Notice

Last Updated: 19th June 2026

1. Introduction

Share IT Limited (“Share IT”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, store, protect and share your personal data when you visit our website, contact us, purchase products or services from us, or otherwise interact with us.

Please read this Privacy Notice carefully to understand how your personal data is handled.

2. Information About Us

Share IT Limited is a company registered in England and Wales under company number 6490304.

Registered Office:

Share IT Limited
Warlies Park House
Upshire
Waltham Abbey
Essex
EN9 3SL

VAT Registration Number: GB928921395

ICO Registration Reference: ZA908859

For the purposes of UK data protection legislation, Share IT Limited is the Data Controller responsible for your personal data.

3. What Personal Data Do We Collect?

Depending on your relationship with us, we may collect the following personal data:

Contact Information

Name
Email address
Telephone number
Company name
Job title

Customer Information

Account details
Service requirements
Support requests
Correspondence and communications

Billing Information

Billing address
Company information
VAT number
Payment and invoice records

Technical Information

IP address
Browser type
Device information
Website usage information
Cookie data

Marketing Information

Marketing preferences
Newsletter subscriptions
Communication preferences

4. How We Collect Your Personal Data

We collect personal data:

Directly from you when you contact us
When you complete forms on our website
When you purchase products or services
During the provision of support and managed services
Through cookies and website analytics technologies
Through communications by email, telephone or other methods

5. How We Use Your Personal Data

We only process personal data where we have a lawful basis to do so.

Purpose	Personal Data Used	Lawful Basis
Providing products and services	Customer information	Contract
Managing customer accounts	Customer information	Contract
Issuing invoices and processing payments	Billing information	Contract and Legal Obligation
Providing support and service communications	Contact information	Contract and Legitimate Interests
Improving our services	Technical and usage information	Legitimate Interests
Sending service updates and important notices	Contact information	Legitimate Interests
Sending marketing communications	Marketing information	Consent
Complying with legal and regulatory obligations	Relevant personal data	Legal Obligation

6. Marketing Communications

Where you have provided consent, or where otherwise permitted by law, we may contact you regarding:

Products and services
Company news
Industry updates
Events and promotions

You may withdraw your consent or unsubscribe at any time by:

Clicking the unsubscribe link in marketing emails
Contacting us directly

We comply with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, understand visitor behaviour and enhance user experience.

Cookies may collect information including:

IP address
Browser type
Device information
Pages visited
Time spent on the website

You can control cookies through your browser settings. Where required by law, we will obtain your consent before placing non-essential cookies on your device.

8. Who Do We Share Personal Data With?

We may share personal data with trusted third-party service providers who help us operate our business and deliver services to our customers.

These may include:

Provider Category	Purpose
Microsoft 365	Email, collaboration and cloud services
Acronis	Backup, disaster recovery and data protection services
SentinelOne	Endpoint security and threat protection services
Accounting and invoicing providers	Financial administration
Marketing and email communication providers	Marketing communications
Professional advisers	Legal, compliance and business advice
Regulatory authorities	Where disclosure is required by law

We do not sell personal data to third parties.

9. International Data Transfers

Some of our suppliers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK data protection law.

These safeguards may include:

UK International Data Transfer Agreements (IDTAs)
The UK Addendum to Standard Contractual Clauses
Transfers to countries recognised as providing an adequate level of protection under UK law

10. How Long Do We Keep Personal Data?

We only retain personal data for as long as necessary.

Data Type	Retention Period
Customer service information	During the customer relationship and up to 36 months afterwards
Billing and financial records	7 years after the end of the financial relationship
Marketing consent records	Until consent is withdrawn
Website enquiries	Up to 24 months unless a business relationship develops

We may retain information for longer where required by law or to establish, exercise or defend legal claims.

11. How We Protect Personal Data

We implement appropriate technical and organisational measures to protect personal data from:

Unauthorised access
Unauthorised disclosure
Loss
Misuse
Alteration
Destruction

Access to personal data is restricted to authorised personnel and service providers who require it for legitimate business purposes.

We maintain procedures for identifying, investigating and responding to personal data breaches.

Where legally required, we will notify affected individuals and the Information Commissioner’s Office (ICO).

12. Automated Decision Making

We do not use personal data for solely automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

13. Your Data Protection Rights

Under UK data protection legislation, you have the right to:

Be informed about how your personal data is used
Request access to your personal data
Request correction of inaccurate or incomplete personal data
Request erasure of personal data in certain circumstances
Request restriction of processing
Object to certain processing activities
Request portability of your personal data where applicable
Withdraw consent at any time where processing is based on consent

You also have the right to make a Data Protection complaint to Share IT Limited if you believe your personal data has been processed in a manner that does not comply with data protection law.

To exercise any of your rights, please contact us using the details provided below.

Further information about your rights is available from the Information Commissioner’s Office at www.ico.org.uk.

14. Data Protection Complaints Procedure

If you have concerns regarding how Share IT Limited has collected, used, stored or otherwise processed your personal data, you have the right to make a complaint directly to us.

Data Protection complaints may include but are not limited to the following:

Subject Access Requests;
Erasure requests;
Marketing objections;
Data breaches;
Accuracy disputes;
Retention concerns; and/or
Any alleged infringement of the UKGDPR, the Data Protection Act 2018 or any other applicable Data Protection legislation.

Complaints may be submitted by:

Emailing [email protected]
Writing to our registered office address – Warlies Park House, Upshire, EN9 3SL
Contacting us by telephone – 0203 411 4404 and requesting that your concern be referred to our Data Protection Lead

When making a complaint, please provide sufficient information to allow us to investigate your concerns.

Upon receiving a complaint, we will:

Acknowledge receipt of the complaint within 30 calendar days
Investigate the matters raised
Take appropriate steps to establish the facts
Keep you informed of progress where appropriate
Communicate the outcome of our investigation without undue delay

We maintain records of data protection complaints and actions taken in response to them in accordance with our legal obligations.

If you remain dissatisfied following our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO).

The ICO can be contacted via:

https://ico.org.uk/make-a-complaint/

15. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, regulatory guidance, business operations or services.

The latest version will always be published on our website.

16. Contact Us

If you have any questions about this Privacy Notice, wish to exercise your rights, or wish to make a data protection complaint, please contact:

Joanne Halls
Data Protection Lead
Email: [email protected]